Booked royal coachman a month in advance for 15 people to go on a cruise for my grandparents 60th wedding anniversary. Sent royal coachman our itinerary and even called the week before to ask questions about leaving childrens booster seats in the van. All of us waiting in the driveway with luggage and my mother called to find out if he was stuck in traffic since he was 15 minutes late. He was at Logan airport in Boston picking someone up and would not be coming. No apologies, no alternatives, just not coming. We had to pile all 15 people into several cars and drive. Then find somewhere to keep our cars for a week once we got to the ship. If your thinking about using this company for your travel plans, think again. They might not show up.