Jimmy John's at the Towne Centre in Annapolis is the Federal Government of sandwich shops. Its dirty, incompetent, cavalier in its approach to customer service and its quality control standards are horrifying. Being able to place an order was fine. Where things went wrong was when the driver delivered the food to my shop. The driver was rude, dirty and probably high, he basically through my food at me and ran out the door. I noticed he did not have my soda, I managed to catch him in the parking lot. He was annoyed that I was asking for the soda I paid for, he handed me my medium soda expect it was half full, no ice and it looked like he had been drinking out of it. More appetizing was the fact this punk kid had a speed bump for a cold sore. His response was "sorry dude" and sped off. I called the store and they bumbled through the "how can we make it right routine," and offered to send the same driver back out with my soda. Given his behavior I declined as I thought he would spit in it because I inconvenienced him by ordering a soda along with my meal. To top off my Jimmy John's experience I immediately got diarrhea after eating their sandwich, which is my fault as I should have guessed by the driver's appearance that the people handling the food were probably just as unsanitary. In short do not patronize these people, do not order the Tuna Club and do not let them put menus in your store.