The billing department is one of the worst I have ever dealt with. We have vision insurance and they have not been able to properly process claims with 4 and 5 attempts. If you have insurance STAY AWAY!!! They don't have a clue as to what they are doing.

****This review is not related to their customer service, only the service provided. Their customer service was fine for both our procedures.****



My husband got LASIK 2 years ago with Dr Vrabec. I've also had the LASIK procedure, about 6 years ago, I had a good experience and my eyes are fine. However, after paying another $4,000 for my husband to have it done, he seriously regrets it. One of his eyes has been permanently blurry and extremely dry now. He has to take prescription eye drops multiple times a day with no relief, and we spent over $1,000 on a dry-eye procedure that did nothing to help. He's talking about needing glasses again! Horrible experience for him. He did not have dry eyes before this procedure, and they do a dry eye test as part of the eval to see if you are even a candidate for surgery.



Dr Vrabec's office can't do anything for us. My husband said they had an issue cutting the flap on that eye and he's thinking something must have gone wrong during the procedure. After spending thousands trying to fix this, they won't even cover the cost of him coming back for another evaluation to see if it can be fixed. Not happy his eye is permanently messed up in his 20's.