I called this morning because I heard a loud noise with my tankless water heater. The woman at the desk couldn't have been nicer. She scheduled me for same day appt. Two plumbers came out as scheduled, they tried for some time to recreate the problem. But when nothing was found they left without charging me a penny. They were very pleasant. I will definitely call when I have plumbing problems.

Manage a Condo Complex. Company always performs great work and at a reasonable rate.

Used there service a few times. Always came out and snaked out my main line sewer for just $99. Always provides us with great service. Friendly staff in the office!

Great Guys! Great staff.. always love working with them!

Had a clogged sewer line a while back and it was always backing up. My plumber western rooter suggested to run a sewer video camera for $175 to see what the problem was. Turns out it was roots growing in my sewer line. They located to damaged spot and fixed that one are. It took them 1/2 with a reasonable cost. I highly recommend these guys.

Back in January 2010 we started to notice a sulphur-like odor every time our furnace kicked in and the heat came on. At first I thought perhaps the source was standing water had accumulated in the basement near the furnace; but then I woke one morning to find nasty black water standing in my tub and shower, indicating a clog in the sewer system.



My home warranty company dispatched a plumbing and rooting service to my home the same day; however I was informed that my policy only covers stoppages up to 50' from the ground level cleanout (GLC). They said the stoppage that created the backup in my home was more than 50' and that in order to get to it, they would need to install an additional GLC. And though this work would NOT be covered by my warranty company, they'd happy do it for a mere $900!



I mean, sure - my house is a "classic" and was built in 1928. But in all of that time, and through all of the owners before me, no one saw a need to install an additional clean out. Something didn't "smell right" about this, so I told them thanks but no thanks. My son paid them the $60 service call fee and they left. And I immediately started researching other contractors.



Oddly enough, it would seem that the work done by the other contractor was enough to at least partially clear the stoppage because a few hours later my son called me to say that the water in the tub and shower had drained by itself. By then I had called several rooter services - including Western - and found that for about $100, they would clear my sewer line up to city lines if needed.



Fast forward to late last week and the smell returned, along with a strange thumping and gurgling sound when flushing the toilet. This time I didn't wait until the water backed up into the tub and shower, and I called Western immediately. They had a technician out within 45 minutes of my call and the clog was completely cleared within 15-20 minutes. The cost? $100.



I'm not sure what other services Western offers, but you can bet I'll be calling them again if I need fast, thorough service in the future.