You will almost always wait even with an appointment. We were scheduled at 9, was not called back till almost 9:30, nobody even acknowledged it would be a little wait. The front desk is not friendly at all, almost NO personality. That place is really a clinic, they don't really care about the patients, parents, or friendliness. It's all for the numbers. Really gone downhill!

The Staff needs to improve on their professionalism. I have been using doctor Samuel Sheng for over 15 years but when he moves from Grandpraire to Cooper things started changing. The doctor always very attentive to your problems and ready to work with you.
This location customer service are bad, and they keep you waiting for so very long, and when they comes back know apologies or anything. Am already considering of moving to another doctor since Dr. Samuel Sheng is no longer there anyways.