He is a good groomer but his attitude towards humans is less to be desired. I'm talking about the owner whom is always right even when he is completely wrong. I mean he will argue with you even get smart with you telling you how he never said something that he actually did say. All I say is you must have a lot of patience when dealing with him. His web site states its because he is busy trying not to get bitten by a animal but you will soon find out that his rudeness is really how he is period. I've experienced this with him and I think he is comfortable with it cause people tells him he is good with their pet. But if people stop taking their pet cause of his attitude he would take a better look at his attitude. He need to take a class in customer service but I guess until then we are stuck dealing with his rudeness. I'm rating grooming 4 but customer service 1 star. Usually I wouldn't go back cause of it but I'm stuck like everyone else cause of the good grooming.