They always have the bags or belts I need for my Kirby, and he is helpful with advice.

Unbelievably the best customer service around! I have owned a Kirby for a very long time, and had no clue on how to use it. Mark took the time to explain everything to me. From using the carpet cleaner to the vacuum to the ease of putting it all back together! Seriously, the best around! Thank you Mark for educating me on the Kirby. I really wanted to just chunk it and get a cheapo from Walmart! You are the bestest!

Mark is always so helpful! For most things you can tell him what problem you're having over the phone and he can tell you what is goin on without even seeing the machine! I don't know what I would do without him! Thanks Mark!