Love the Petco store it's self. Employees are very helpful. The Hopitial is wonderful.. It's very clean employees are very knowledgeable. However the grooming salon is in need of some improvement. They need to take another course in people skills.The employee that I spoke with on Ocotber 22,2015. In the am called my home to tell me I was late for my appointment. It was not schuleded till 8:30 am. She told me it was at 8am. She's not accommodating at all. Just made the apt last week.The receptionist told me she can fit my two dogs in on the half hour mark.No communication skills at all.. They never do a service on a half hour ?? Kept repeating..Very rude.. She told me she had nothing for two weeks. I would not see that lady again. Why would I reschudle with her..I use to see Aubri shes great !! now she's a groomer !! :( She was the best with our dogs. Very kind person.. It's to bad I don't feel compfortable leaving my dogs with such ignorant people. I Never had an issue before with the other girls just this one today. I Never will go hear again it's not a very inviting place or a good atmosphere for animals with rude employees. So I'm heading somewhere else. Went to a small business down the st and she could fit me in within an hour. Now that's what I call customer service.. Thank you petsmart now I have a great place to take my dogs too.. Petsmart is to big of a chain !! No reccomendations hear!! Thumbs down ��������