Warning!! Our dog got lice from this shop!! We brought our 14 year old dog to Dog and Butterfly to be groomed. This was our second time coming to this shop. The first time was fine no issues. This last time however, we noticed our dog itching soon after he got home. We gave him a bath thinking he had some residual soap left on his skin that was bothering him. The itching got progressively worse so we took him to the Vet for evaluation. The doctor pulled samples from his fur and diagnosed him with lice. Our Vet advised us to call Dog and Butterfly immediately to alert them of this problem. We called Dog and Butterfly to alert them of a potential lice problem and to request a refund from our visit. We spoke to a manager who said she would speak to the owner and get back with us. A couple days went by and no return phone call. We called back again and was told by another manager that we couldnt prove anything so therefore they would assume no responsibility.

I take all 3 of my Labradors there and they look amazing when they are done and they are always happy and never frightened or want to leave. They get all the hair blown out all the other grooming needs, they are very friendly and my dogs like all of the staff. I was recommended by the owners of a very good boarding kennel . My Labs don,'t shed badly after their grooming for a long while 2-3 x a year in for a bath and brush and they look like show dogs all year long.