Down Home Harley-Davidson
2215 W Hanford Rd, Burlington, NC 27215
336-227-1261
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09/17/15
Provided by YP.comI bought my bike there and the experience was good. The service and parts staff are excellent.
They recently changed sales staff and it got a little predatory. I ended up in a "disagreement" with one of the sales staff and later that day got a message left on my voicemail from the dealership # using the f bomb about a dozen times in a 40 second message. I emailed the management and never received a response. A part order conveniently never came it. I have not walked thought the doors since.
This is a shame as the dealership are basically good people but unfortunately in an activity that is based so very much in comraderie. It turned out more like elementary school. This may seem petty to some but this was a place that I used to ride up to on a Saturday or week night just to drop in. Out of control staff ruined it. It was a longer ride to get to DHHD than my local dealer and I was happy to do it.
As a footnote if they are listening:
Two friends that I ride with often used to both rent from there but stopped renting and have since bought bikes from somewhere else.
- Business History
- DOWN HOME HARLEY-DAVIDSON WAS AWARDED HARLEY-DAVIDSON® MOTOR COMPANY’S PRESTIGIOUS GOLD BAR AND SHIELD CIRCLE OF EXCELLENCE AWARD Down Home finished top 10 in the Nation, and was the highest ranked (#1) dealer in North Carolina. In addition, based on Customer Satisfaction Surveys, Down Home was also the highest ranked (#1) dealer in North Carolina and earned another top 10 spot Nationally. Down Home Harley-Davidson earned the award based on motorcycle and related product sales performance, an evaluation of customer service and satisfaction, and various operational measures.
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Social Links
- Categories
- Motorcycle Dealers, Motorcycles & Motor Scooters-Repairing & Service
- Services/Products
- We are a FULL SERVICE Harley Davidson Dealership offering Genuine Harley Davidson Parts, Quality Service, Motorclothes and Harley Davidson Sales and Rentals..... Financing Available Service Department Parts Department Rentals Shop Online
- Payment Options
- Brands
- Harley Davidson
- Other Link
- Other Information
Parking: Lot