At first this seemed like a dream come true. We found a company that not only were affordable but also we could use to finish all of our home windows we wanted to replace. The install was pleasant and very professional . But it was left undone. We still have not had our install completed and its been over 90 days . We tried numerous times to have them finish a simple 20 to 30 min finish job . But they have yet to do it . They have horrific customer service and never call back to inform the customer what their status is. I spoke with them the Thursday before memorial day weekend. They mentioned they couldn’t come that weekend but would come the following weekend. (May31) Not only did they not show up but they didn’t even call to explain as to why . I had to call them the following Tuesday (June 2) to find out why . They have already been paid in full and this simple 20 to 30 minute finish job still isn’t finished.



This has been a very unpleasant experience. I had my windows installed in March and we are now in June and the job still isn't finished. I wouldn't recommend them to anyone after this experience. If anyone asked me about them I would advise a different option .

It's pretty clear that when you find someone whom other contractors trust, you've found someone of quality. And it turned out to be true. We called around to find repair for our sliding glass doors -- one was a pane replacement, and the other was a track-fix.



This is a winter-home for us, and we're retired, and we travel a lot. Thus, we didn't need the most expensive fix -- we had a budget, and we made sure to be clear with the contractor that we were looking for a basic fix.



We spoke with several companies, and they all told us the same thing: Call All-Area Window Repair, because they're the best.So I did. When Robert and Dee of All Area Window Repair arrived, they were unlike most contractors: very modest and unassuming -- and they took the time to look over the problem seriously. They thought about my price considerations on this home of questionable value, and made suggestions on ways to save money on the repair.



They were so helpful that, at that point, I had them look at 2 or 3 other window situations in my home which needed attention. Even though they were small jobs, Robert and Dee said they could handle them, and gave me reasonable estimates to do so.That first day, they took a small (25 percent) deposit, and ordered my pane. They also stayed to work on the track problem on one of my sliding-glass door sets. It turned out that a bad installation in 1984 (of which I was already aware) made a track-fix almost impossible, and likely to again recur .



They didn't bat an eye, but got right on the problem, on the spot. They had some stock in a used door in the same size, which they had just been paid to remove and either re-use (environment, ya know!) or properly dispose of. Re-use worked out perfectly.It was a bigger job to change out the whole thing, but they didn't charge very much more. And it was a better outcome because the door they had to replace this one was much better.



Just so you all know -- I have renovated four (4) houses, and done much of the work. I'm personally competent with wiring and plumbing and cabinetry and framing and drywall and some trim-out. And I know the window-replacement business -- I have a pretty good idea of costs and a pretty good idea of the work involved. In my younger days, I've replaced windows in my own homes.



So I know. The prices I was given were good. Very good. There was no effort whatsoever on their part to try to take advantage of my problem of an essentially un-repairable track. There was no effort to UP-sell me. I had told them the economics of this house, and the proper budget. They respected that, and they came up with a smart solution.This is HARD-TO-FIND. I am very, very pleased with the honesty and integrity of All-Area Window Repair. Just now I had to remember to call them by their business name, but they seem more like "Dee and Bobby" to me, because they're just plain nice, decent people -- and very competent people at all aspects of windows, from repair to full replacement.



As far as timeliness, they have been right where they have promised to be, right on time, every time. They got my order in quickly for the pane, and scheduled with me to replace it much faster than I anticipated.



Oh, and they actually answer their telephone! :-)

An excellent company, and two very excellent people running it. The husband and wife team were prompt, friendly, worked very cleanly, and most of all, they were extremely knowledgeable. Also, their price was very fair. They had all the parts needed in their van and did a very professional job with all the windows I had them fix (there were many). Their business card is the only one I'll keep for any future window repairs and for recommendations to others.