We have purchased 14 vehicles in the past 12 years for ourselves, kids and grandkids. Great vehicles, great experience with sales. We have always thought we received fair pricing and fair trade in values. We also service our vehicles at Big Two and find them most accommodating, helpful and professional. Both sales and service staff are friendly, this is a wonderful place to shop. We would highly recommend Big Two for both sales and service

THEY ARE HORRIBLE PEOPLE TO DO BUSINESS WITH !!!

READ BELOW . SEEMS ALOT OF PEOPLE FEEL MY PAIN TOO !

terrible service - DONT BE FOOLED BY ALL THE GLITZ & GLAMOUR - "YOU ARE PAYING FOR IT ON YOUR BILL !!!"

DONT BE FOOLED BY THE "QUICK" SERVICE , THE OIL CHANGES ALWAYS TAKE THEM 1 1/2 - 2HRS...THEY WILL ALWAYS TRY TO SELL YOU SOMETHING.

I HAD MY CAR TOWED THERE AND LETS JUST SAY YOU ARE AT THEIR MERCY WHEN THE UNFORTUNATE HAPPENS.WAY OVER CHARGED FOR SERVICING

my bill was not what i was told,and they said "it is what it is!"DONT GO THERE FOR SERVICE

STAY AWAY OR YOU WILL SEE !!!!!

YOU ARE PAYING FOR THE FREE MUGS / COFFEE / CAR WASH

THEY ARE ALL CROOKS AND SELL YOU THINGS YOU DONT NEED !!!

I had to replace a brake light on my highlander and called several toyota dealers in the east valley to schedule an appointment. Gilbert/202 is the closest to my house and they were least busy.

I spoke w/ the service tech "JOE" and he tells me that there will be a $33 labor fee for replacing a $6 bulb. little did he know that 5 min before I called chandler toyota I also called tempe toyota. Tempe was too far so I didnt want to make the drive during lunch hour,but they were willing to replace it for FREE!

Why would one dealership charge and the other one doesnt?? I found out that they are independently owned and the chandler toyota came from mesa dealership which had issues w/customer service before moving to gilbert/202.

I WILL NEVER GOT TO BIG TWO TOYOTA OF CHANDLER EVER AGAIN!!! They tried to screw me out of $33 so I could only imagine what they do totcustomers that plan to purchase or have repairs done at this location.

I ended making the drive to tempe and the work was done in less than 2 min.

Big Two Toyota is a joke , the salesman smelled like he had a pound of marijuana in his pocket, the "desk manager " and her husband sell oxycotin and ecstasy throw the dealership, to customers and the employees... bad joo joo stay away and go to a reputable place. One where the sales staff doesn’t brag about their illegal drug sales.

I took my 2002 Camry into Big Two Toyota because of a clunking sound coming from under the hood. I was told that I needed a $7,000 transmission (the car had 90,000 miles at the time). I decided to get a second opinion, so I took my car to another independent shop almost 50 miles away at the recommendation of a friend. That shop looked under the hood and told me that there was nothing wrong with the transmission, but that the motor mounts were broken and needed to be replaced. The long and short of it was that it cost me $700 to get the motor mounts replaced and we've driven 25,000 miles without any transmission problem AND the noise is gone.

A year later, I took the Camry into Big Two (stupid me) for a 4-wheel alignment as our local independent could not do the alignment. Instead of an $85 job, I was told that I needed $2,400 in additional work BEFORE they would do the original work requested. Needless to say, I'm getting a second opinion.

If you choose to have work done here, watch out for the scare tactics they use to try to get more work. This is especially important with the economic downturn as they have been laying people off and are now desperate for money!