While we always appreciate feedback from our customers, we’re not accustomed to it being negative. Since you didn’t include your name, we are not able to contact you and discuss your concerns and can only say that together we have 35 years of experience in the industry, are founding and participating members of IEDA (international equipment dealers association), and have many satisfied, repeat customers. We pride ourselves on the ability to offer excellent service on the export of any machinery/equipment needed anywhere in the world. If you contact us, we can discuss your issue and do everything in our power to rectify the situation. 704-716-7700 – www.earthmoversintl.com