Poor service. Rude workers who talk loudly to each other over the customers. Customers are barely acknowledged. The manicurist drilled the skin around my nails creating openings in the top layer of skin which burns. Someone dropped a baby off for the workers to try to babysit while performing services. As my nails where drying the manicurist came by, felt two nails and stated that I can "Go now" in a way that made me feel like she was telling not asking. I left and shortly after discovered 3 of my nails were not truly dry. The polish is dented and smudged on those nails. They look bad but the workers at Matrix were so rude that I am not going back. I have gotten my nails done at various places over the last 10 years or so and never had a bad experience like this.

I just got my nails done here and it was an excellent experience! The review made by Guest40470 is completely wrong. The environment was elegant and beautiful. The service was very helpful and my nails look great. I've been staying in the dilworth aread for years now and havent run into it until now. When asked, they told me they've been here since 1994, omg? Why haven't I heard of it sooner? Highly recommended!!!

It's not clean, nobody speaks English, and it's really tiny with poor ventilation. Try one of the 800 other nail salons in charlotte before going here.