I had a very bad experience with scheduling at the Chesapeake office. On a Friday Brothers Gutter left a message on my home phone that the job will be done on Tuesday. My problem was that they never confirm the install with me. The main issue was that I was out of town. I was very unhappy with them being on the property with no approval. I have never in 18 years had a company do work without the homeowner confirm ok. They definitely need to actually talk with the homeowner prior to install not just leave a phone message or what is convenient for them. Overall gutters - great work.