I literally drive 2 miles to go to ACE Hardware right past Home Depot (2 blocks away) and Lowes (4 blocks away) because of customer service. Well NOT after today!I tried to return an $8.59 unopened 1/2pint of Enamel. I didn't realize Ace Hardware has a 30day return policy. Sure enough it clear says so the very last line of the receipt that is as long as my forearm for one item.The associate was very nice and apologetic and said he could return it with managements approval. He called the manager over this is where everything went South. The manger came over and snapped at me when I say snapped I mean snapped. The associate said, "This is over 30 days", without even assessing the situation the manger very violently said, "I am NOT returning that!", he turned and walked away. The associate and I just blankly stared at each other. I composed myself and said, "Okay" and took my 1/2 Pint of Enamel with me.Having stewed on what happened I decided to go back to Ace Hardware the following day and speak with them again. I didn't appreciate being treated that way by the manger. I got two mangers today one of which was the manager from the previous day. The original manager stood by his decision to NOT return the Enamel again he turned and walked away from me and guess what he never apologies for the way he spoke to me the previous day. The second manager did profusely but that's NOT the same is it? I also returned everything we bought the day prior because that receipt was with in the 30day return period. Then we drove over to Home Depot and bought the same products for cheaper than Ace Hardware. Thanks Ace Hardware for the $8.59 lesson we will be shopping else where. Most hardware companies offer the same products so they have two things to offer, price and service. I chose to go to Ace Hardware because of service so if I am NOT getting the service at Ace Hardware I might as well get lower prices else where with a better return policy.

I went in to return an Ace Hardware brand deadbolt and 2 door handles that we were unable to use in a remodel. To begin with the door handles were not of great quality, but the encounter I had at the Circle Drive location was nothing short of aweful! I didn't have a receipt so I was prepared to recieve store credit but that wasn't what they had in mind! After asking if they could verify my sale using my credit card info, the lady very rudely said they could but still argued with me about the whereabouts of my receipt. She was finally able to verify that I had purchased them some time ago and when I suggested that she might have been more hepful in the beginning, she became irrate. The manager was summoned, he spent a few minutes at the computer and then told me I could not return the item because it had been discontinued! (Probably because it's a piece of junk!!) I will never shop at the local hardware store again!

iI went in to return an Ace Hardware brand deadbolt and 2 door handles that we were unable to use in a remodel. To begin with the door handles were not of great quality, but the encounter I had at the Circle Drive location was nothing short of aweful! I didn't have a receipt so I was prepared to recieve store credit but that wasn't what they had in mind! After asking if they could verify my sale using my credit card info, the lady very rudely said they could but still argued with me about the whereabouts of my receipt. She was finally able to verify that I had purchased them some time ago and when I suggested that she might have been more hepful in the beginning, she became irrate. The manager was summoned, he spent a few minutes at the computer and then told me I could not return the item because it had been discontinued! (Probably because it's a piece of junk!!) I will never shop at the local hardware store again! .e., A local favorite, or highly recommended because

I went in to return an immersion heater without a receipt, expecting an instore credit. What I got instead was a lecture from a very rude staff member who told me very sharply that, no receipt no credit. Every store has a right to make its policies, but to be rude to a customer is shooting yourself on the foot. The same policy could have been stated politely- they were not getting any arguments from me over a $5 product. Too bad, they are going to lose me as a long standing customer.

Very helpful. Good prices. When ordering online you can have your order shipped to the store and not pay any shipping fees.