I hate to give a poor review when the idea behind Again and Again is amazing. Unfortunately, I took a very expensive vintage tapestry I purchased in Spain to them to have turned into pillow. They 'lost' it. At some point they told me they 'found' it. They 'lost' it again. I have finally (after two years) concluded that perhaps they accidentally sold it! I don't have my tapestry or pillow, I have not been compensated for my loss, the owner avoids speaking with me or responding to e-mails, phone calls and requests and has provided the worst customer service to me. I had previously spent a fortune at again and again and I used to refer multitudes of professional contacts to them and yet the owner will not call me, apologize, or compensate me for my loss. Even worse,at the time I dropped off the tapestry I purchased two chairs from the store to have re-covered. I paid somewhere between $800-1200 for the pair but they were never redone and I also believe these chars may have been 'accidentally' sold again to someone else. Yes, again and again is a good name then for this store. They either lose things again and again or they resell the same item in their shop again and again to others. I entered a complaint with the BBB but this company refused to respond. I just can't understand the lack of urgency, lack of responsiveness and the lack of customer service I have received. :(