We just returned from a trip and stored our car at Best Parking. The trip out was fine (so I'll give then one star).. but when we arrived, and it was midnight, and 23 degrees, we called the office to make sure we could get a shuttle. All I heard was "the shuttle is on their way" over and over and over and over. I never got to ask a question. Finally, we asked where to stand and they said "in the green area". So we stood in the green area. The driver came by and passed us once. We called again and got "the driver is on his way. The driver is on his way" repetatively. We tried to explain that he just left us and she hung up on us. Finally the driver came back around and was barreling through and we flagged him down. He said "this is not the right place" we said "this is where we were told" he showed us where and I asked what makes this green different from the other green? Silence ..i asked "ia let you show me, now tell me how this green is different from that green area" silence. .. we go to check out, (no clue that it's the woman from the phone) she puts her hands across her face and says "I had two people on the phone" ...ok....does that warrant the driver leaving us and being rude? she was do consumed in her need to avoid drama that she was incapable of dealing with anything. She just put her face in her hands. We just shut up and left. Horrendous service!!!!!!!!!! The lady had no clue what the problem is ......and was so consumed in her need to not deal with reality that she could not hear anything. Lord help if we had a real problem. Neither the diver nor she would make eye contact or listen to ANYTHING...they are not ca pile ca pile of communicating with clients. STAY Away if you want to be treated as arrested human being. They are too busy ignoring reality."