My wife and I sat in their brand new Emergency Room last night for 3 hours and finally gave up and left. When we first walked in there was no one even at the desk to greet or direct you on what to do. If I had arrived with chest pain I am seriously wondering if I would have survived a heart attack. They have no obvious triage system, patients are taken on the order they come in and that is not even dependable because no one is there when you walk in.

I think St Mary's needs to focus on staffing and procedures instead of appearance. Who cares what it looks like if you can not get any help in a timely manner!