General Info

Located in Denver, @lphapage is a full-service, Web-enabled call center that was established in 1989. The company uses a variety of sophisticated software, such as Infinity, and it provides digital service for reliability, voice quality and call logging. Its operator-assisted calls generate instant on-screen access to protocols and customized scripting. The company also offers Web integration services that provides the option of immediate access to a customers Web site with each call, allowing operators access to order entry or any other online customer support already constructed on the site. The incoming calls are routed automatically to operators with specific experience, training and foreign language skills required for managing the calls. The company records all phone conversations and archives them for future retrieval. Additionally, @lphapage s system backup includes power and phone line redundancy systems.