I rented a stove from them. They would deliver it but they would not setup. I had to call & pay someone else to do that. Then the control panel went out on it and they have avoided sending anyone to fix it. I have already paid so much on it that I hate to give it back, but hate paying so much for an item that doesn't work and that I will probably end up having to pay to fix. I pay for the insurance every month so if anything goes wrong it is supposed to be fixed free of charge.