Superior Electronics was assigned to fix my floor model A/C by frigidaire. The tech was very kind and personable the first time he came to look at the A/C. However, he couldn't get the unit apart to fix the leak that it had (brand new, out of the box). He told me he would return in about a week with some other tools and see if it could be done. When he came back, he decided to just take it back to their office. When he returned it the next week, he just dropped it off and left - I actually didn't even get to speak with him as a friend let him in to set it back up. I ended up calling them the next day because they left the drain plug off the water tank and with the high humidity, the A/C was collecting a lot of water and just spilling it out onto my hardwood floors. I spent another week and a half playing 'call the tech' with the owner, of which told me every time I called, that I needed to call the tech (of which I did, and he wouldn't call me back for days). The owner finally said that he can't control the tech, make him drop off the part, or even call me back. He said something along the lines of 'he is contracted out, he isn't my employee, the only way I could control him is by putting a gun to his head' Then he proceeded to tell me he could fire him, if I like, but then I'd never get my part back. Over a week after that, (if your counting, that's over a month, now). The tech dropped off a bunch of plugs on my porch. None of which belong to my A/C. By then, I had called Frigidaire, and they had sent the plug I needed to me (it took 7 days, still less than Superior Electronics). I filed a BBB complaint against them a few days before they returned the part, which is probably the only reason they did, and it wasn't even the right part. When I finally put the plug Frigidaire sent me in and turned the unit on, it still leaked! So, I spent 2 months with this guys stringing me along, the hottest months of the year, and the most humid, with no A/C, just to find they didn't even fix the original problem, along with leaving crucial parts of my A/C off, leaving it inoperable, even if they had fixed it. The owner called today to argue that his tech sent the right parts (he didn't even come in to re-install or look at the A/C, instead opting to call and leave me a voicemail saying the parts were on the porch) of which he did not, and demanded I find another servicer so he could close the service order. He's hung up on me several times, called me unreasonable on BBB, and was just over all rude in nearly every call. I would not recommend this company to anyone! And given the reviews I've seen on BBB, and every other site, not many would. If Frigidaire or some other company sends these guys, please, for your sanity, call them back and ask for another servicer!

I think the service is terrible. It took four business days for an appointment. Then you have to wait two hours for a serviceman to call with a time frame as to when he will show up. However when he calls he does not know when he will be able to get to you. So you set the whole day and wait. Also the person that answers the phone is not the most helpful indivdual I have ever delt with either.

I called fro service. I had a repairman here in 1 day & the repair was completed in a very professional manner.