I initially was exposed to Brien Ford because of a warranty service issue on a previous car and was impressed by their customer service. That customer engagement extends all the way to the showroom.The Internet Sales team were professional and super responsive both during the initial research phase and when it came time to make a purchase. Where many dealers would try to push you to get a car on their lot, they went the extra mile to find the vehicle I wanted and provided all the information I needed to make an informed decision. When it came time to discuss add-ons and financing, the typically onerous task of dealing with the money guy was uncharacteristically low-key and customer-centric.

Why are there only five stars? I would go to eleven because this was the best experience of purchasing a car. Their financial representative, Jake started the process by determining which car our son could afford. Kelly was our sales representative and she made sure that everything was complete and acceptable. During this process we were treated to lattes and conversation. The car my son drove home was the perfect match and we all love it. We've bought a lot of cars over our lifetimes and Brien is now our must-see dealer. They inspire confidence and trust!!

Great place!! Got the lowest price on my Mustang!! When I walked in I was greeted by and I was not pressured into buying because there sales staff is paid salary not commission. Makes a world of a difference.

Brien Ford, Everett Washington



(TIP BELOW ON HOW TO SAVE EVEN MORE MONEY AT BRIEN FORD)



+Why Brien Ford has the best prices in the state of Washington+



We contacted and emailed every dealer in the state of Washington and North Oregon to find the exact 2015 Ford F-150 Platinum truck we wanted at the best possible price.



We watched the offers come in and quickly learned that Brien Ford was about $3,000 to $4,000 cheaper than all the other dealers.



We called Paul (internet sales specialist) at Brien Ford and was surprised to learn that it was a indeed a real offer and that the price was as low as they could go.



We continued to negotiate with every dealer in the state and North Oregon to find that Brien Ford was still $2000 cheaper.



After talking with Paul, Brien Ford's internet specialist, we learned 3 reasons why they have the best pricing in the state:



1. Brien Ford will automatically give you the best price. This helps them sell a lot of vehicles quickly.



2. Brien Ford's management is smart. They have the right sized dealership and ordering strategy to keep costs down and vehicles flying off the lot. The way I see it, they pass the savings on to you by eliminating unnecessary costs.



3. Brien Ford uses their exceptional car buying experience and prices in hopes that you refer people to them and that you get your new vehicle serviced with them. Also, by providing an amazing experience from beginning to end, they hope to earn repeat business when its time for you to buy a new vehicle.



+++HOW TO GET AN ADDITIONAL $175 IN SAVINGS THAT FEW PEOPLE KNOW ABOUT



MUST DO: Make sure you go to their site and browse around until a pop up appears with a $100 coupon. If you can't find it, give Paul, their internet specialist a call, and he can help you. Make sure to print it out and bring it in to the dealer.



MUST DO: Brien Ford has a cool referral program where customers receive $150 if they refer people who buy. I am now a huge fan of Brien Ford so get a hold of me



(abmisshoney@gmail.com)



and I would be more than happy to split the $150 with you once you buy. When they confirm that I refereed you, I will just have Brien Ford apply the extra $75 to the cost of your vehicle.



WHY I AM NOW A BIG FAN OF BRIEN FORD



First off, Paul, Brien Ford's internet specialist started everything off on the right foot. He was extremely patient with me on the phone as I had a lot of questions.



At the dealer, Travis was our sales consultant. I was impressed on how knowledgeable he was and how he made us feel at home. He first took us to their Barista Bar and let us get anything we wanted (really yummy coffee drinks).



Once Travis started the paperwork, we met Caleb, their new car manager.The cool thing about Caleb and the rest of the staff is that you truly feel they are on your side and want you to get the best deal as well.



So at the end, we finalized the paperwork with Ken. He spent time drawing a diagram to help us understand extended warranties and other services which was very helpful.



I ended up purchasing their Maintenance Program because it was a great deal. You can buy all your vehicle's maintenance upfront at about a third cheaper than if you were to pay for your maintenance separately. The great thing is that I can go to any dealer in the country and get my vehicle serviced by Ford dealer specialists.



If you are looking to purchase a vehicle, START YOUR JOURNEY WITH BRIEN FORD. If for some reason you can't make the drive to Everett, than at least you can use Brien Ford's rock bottom pricing to try to get the dealer in your area to come down on their pricing.



Please contact me if you have any questions as I am more than happy to share my experience and answer any questions you have. Its nice to have someone who is not part of the dealer to talk to before you make a purchase and I am here to help.



Addy



abmisshoney@gmail.com

No pressure and all the facts! Super clean used vehicles and inspections! Amazing people and service! I just closed a chapter 13 2 weeks ago and got a 3.49% loan! These guys worked hard to get me the best interest rate and succeded! Shop here first!

We purchased an F150 through Dan Rutledge at Brien Ford and had a very good experience. Dan was fast, professional and did not pressure us at all. He listened to what we were looking for and then showed us several options (new and used). This is the third vehicle I have purchased from Brien Ford and really appreciate the no haggling approach. I would absolutely do business with Dan and Brien Ford again.

Had a great experience buying my new Escape at Brien Ford. It was a no pressure, friendly and quick buying experience. I will definitely recommend Brien Ford to family and friends.

I didn't buy my truck from Brien Ford, but you could never tell by the awesome service I get from them everytime I bring my truck in for servicing. This last time I had them erase my SYNC memory and not only did they do that, the mechanic even set it all back up for me and showed me what my Smart phone was really capable of doing. The best service ever is found at Brien Ford!

Saturday morning (7/25) I brought my 2014 Focus into the Quick Lane for my cars first service. It has just a bit over 10,000 miles.

I told the person checking me in I wanted the first service for my car (which I bought there in October). According to my book that came with the car my first service would be an oil change and tire rotation.



I waited in line for 30 minutes before you opened. You called within 30 minutes saying it was done. When I got there I was given some papers and charged $46.74. I asked if the oil was changed. First the guy said no we wait for the light to come on at about 7,500 miles. I said well it's over 10,000 and that is why I brought it in-I wanted to get it done before the light came on. I asked again did the oil get changed and then he said yes.



Today my change oil light came on. Apparently the oil was not changed. So I got out all those papers and tried to make sense of them. (I have never had a new car so this is all foreign to me). Looks like for my $46.74 you added windshield wiper fluid and looked at my brakes and tires. Are you kidding me. I can add windshield wiper fluid. I needed my oil changed and my tires rotated. This is what a "first service" should have included as far as I am concerned.



I emailed the service manager on 7/28 and received a fairly quick response apologizing and saying that he would look into it and get back to me that day. It is now the 30th of July and I have not heard from anyone. Pretty sure Brien Ford has lost me as a customer.

I purchased a 2015 Ford Escape SE AWD through Brien Ford. Caleb worked out an out the door price by email with me and helped me to get into my ideal car with a cash purchase and great price. He taught me everything about the car before I drove off the lot that same day! Great car buying experience.

Did a great job on my car--been coming here for 10 years since I bought it new--service is always good.

Brien Ford always is the best when it comes to service.

Always great service at Brien Ford, I have been a customer with them since 1991 and have always had the best care both in buying a new car or truck or in my routine service.