My stove had a heating element that went bad during the cleaning phase. I contacted my warranty company and they give me this company to fix repairs. they were right on time, professional and polite. They did a great job would recommend them to anyone, and would use them if I had any problems with my appliances. First rate job!!!

This company is horrible! They send out one guy to diagnose the problem then make you wait over a month to order the part then when the owner goes to install it, he will rediagnose the problem and not do anything to fix the issue, just make you wait longer! He doesn't know what he's doing at all! Save yourself the headache and deal with a different company!

This is the worst company in the World! He does not show up, he does not answer his phone, and he is rude. When he finally does show up a month later, he takes another month to turn in his report to the insurance company. Everyone needs to call the insurance company and tell them to stop using him. He doesn't even answer their calls most of the time. DO NO USE HIM, YOU WILL REGRET IT! I only gave him one star, because I couldn't give him less.

This company was assigned to me by AHS home warranty.

I called 3-J's immediately after they were assigned to me to set up an appointment as soon as possible. I left a message because there was only an answering machine. They NEVER returned my call in 5 business days OR acted on the dispatch sent to them by AHS. I called AHS and they have assigned me another contractor........guess what...their rating online is a 1 star too......I may never here from them! Not thinking highly of AHS right now!

Worst company!! Had to use then through my home warranty company. They came out to fix my dryer and said they had to order a part - 8 days later they said they would be out (after I called them) I have been given 3 different times and they were no shows- not even a phone call saying they weren't coming.

No good,no service,don't keep to appointment s very very very unprofessional, Andrew was a joke this service was the worst service that I have ever come in contact with was without my washing machine for 2 months because of this company my insurance finally sent another company .Its a shame how some of our people are .I could go on but you get the picture stay away from them I wish I could give no stars

I used this company due to my FA home warranty assigning them my case for a dishwasher service/replace. They were very prompt and very professional and polite. They were able to diagnose the problem in no time and assisted me in later replacing my dishwasher. They also helped me with a more recent problem with my washing machine. I will call them for all my appliance needs and definitely refer them to others. I'm not sure why some other reviews had a bad experience, but my experience was awesome!

They came out for a a call from my AS warranty company. I had to call them for initial visit. Took my $75 fee and told me parts would be in Friday. Friday came no repair man nor call. Gave them till following Monday to respond to message I left. None to be had, contacted AS said would be out on the 20th of Nov. No show or call. AHS got them and said they would call. Lady who called said parts weren't in but due that day but couldn't schedule me till following Wed. The 25. No show not call today and AHS says they called for authorization to order my part on the 21 which was 19 days after their first and only house call. AHS said vender can use parts they can obtain or order from them. Sounds to me like they forgot to order my part or used it for an appliance they fixed to sell. Really we are on 23 days since initial visit. They have no communication skills past that first visit where they take your money. Save your money and get a chip to fix it they would probably do a better job.

I HAD to use this company with my home warranty. I called, the phone was answered but not as a business rather like a personal line. I scheduled the appointment, 3 days out. I get a call from the same girl wjo took my appointment that I needed to schedule an appointment. I called back, again not answered professionally, and was told it was a mistake and I did have an appointment. I confirmed that it was for the day and time quoted, and she said yes, he has your work order and will be out there that day. Well my window time frame passed by 15 minutes, there was no contact from the company. This company was a NO CALL NO SHOW for a HOME WARRANTY SERVICE REPAIR. I called and went to a voicemail that is a jumbled, muffled mess and left 2 messages. Still no response. To make matters worse I have a very ill young child and I have no way to dry all the soiled clothes and linens. Stay away and use a higher rated with the BBB and customer reviews. They obviously take NO PRIDE in their customer service much less their work they are contracted out to do. If they show up today, you wasted my time...LEAVE!

I have a brand new LG stove. Having a problem with it, I called customer support and was given 3J's number. Terrible response! Not knowing they were closed on Mondays, I called around 10 am and spoke briefly with whoever answered the phone. He said he was in the middle of something and would call me back shortly. When 2pm rolled around and no call, I called LG and they called 3J, and was told that 3J would call me. NOTHING! If they were closed...they should have said so and not leave the customer hanging. They never did call me!

Thankyou 3js for the service. I would recommend you guys - kelly

The Guy came out fixed both of my stove and washer in no time and was very polite . I had been waiting and waiting for about 3 months to have my stove fixed with the last two companies and they kept giving me the run around. These guys came out the same day I call the warranty company and got my unit fix. 5 stars to these guys

Doesnt even deserve one star!! Horrible.....He is rude, a liar and the WORST Customer Service I have ever seen. We bought a house that had a broken ice maker. He was paid through the previous owners. His son showed up and looked, claimed the part needed ordered and he would get right on it. 2 weeks went by with no answer or call. Called both numbers till someone answered. His father which is the owner claimed he never ordered it. He came out after 2 no shows and alot of arguing. Ordered the part, took 2 more weeks to get a response. Avoiding my calls. Finally shows up out of the blue with the WRONG part. Claimed he would come back out at 5......I took off work to be there and he NEVER SHOWED! Now he is changing times to come and just not showing up after he was already paid. Claims he will drop off the part and we can put it in......Earth to stupid....That is what you were PAID for! NEVER use this company and as you can tell from the other reviews.....this company is worthless and a disgrace!!

Terrible service, actually no service. I called them to come fix my fridge. The soonest date they could come was a week out. They didn't show up on that day. No phone call or anything. I called them for two days leaving multiple voicemails and never got a response. A complete waste of time!

Great company they schedule my appointment and came out the same say and got the job done very happy customer.I recommend this place.

Unfortunately, a bad employee cause bad rating, however mr. Jones himself has always been very professional and is very knowledgable of all types of appliance since 2000. He was even a instructor for the community college at one time.

Well, I'm not sure how accurate these 1 star fevers are because when I was trying to find 3 J's number I found an ad that was listed as 3 J's Appliance on Google but was actually someone in tire different. I have used 3 J's Appliance Repair on Plaza Dr in Fayetteville on several occasions and found them to be very professional, knowledgeable, and reasonably priced. He always comes out in a timely manner and finishes the job. I will always use 3 J's for my repairs.

These negroes are the worst. Very unprofessional. They were sent to fix my microwave thru AHS. Not only did the first guy come out and damage it and lose the screws when he took it down he misdiagnosed it. On top of that he was talking on his cell from the time he got out the car til the time he left. On top of that he went missing for 3 weeks and failed to notify the company what his finding was which was incorrect anyway. Nobody in the office knew where he was. He claimed he would order the part never did. He was supposed to return after vanishing to recheck the microwave never showed up. After about a month Sears came out, very professional and fixed my microwave it was an easy fix ad not the megatron 3j claim it was. Fast forward to weeks later 3j finally some to see what damage their employee caused to my microwave. He agreed it was damaged and would order the damage part which would come with screws, that was before thanksgiving. AHS havent heard anything and neither have I. Its January. These are the sorriest niggas I have ever dealt with. No wonder nobody wants to do business with us. Shame on AHS for continuing to let these criminals work for their company. They took my $75 fee and didnt even fix it. Sears did. Its like I paid them to fix my microwave that they have damaged. Do not work with this company and if AHS send them out ask for someone else.

Absolutely terrible, unprofessional and down right rude. They never came to diagnose my dishwasher in person they just said they knew what was wrong by what I told them. We'll they were wrong and after waiting 3 weeks for the part to show up we decided to find someone else more compitant. They missed appointments several times and didn't both to call and tell me they weren't coming. Do not use them!!! One star is way more than they deserve.

This place is horrible. I had an appointment today at 3. No Call, No show I called at 4 to check on my repairman and he advised me he had forgotten our appointment. He then stated back to me what type of washer I wanted to repair and said he needed me to take a picture of it and text it to him. No professionalism at all. I hung up and called another repair service here in town.