Always friendly service (been going here for 5 years). Great quality in their color printing (I've done posters, flyers, cards, product marketing materials, book mock-ups, and more). Fast turnarounds.

Well, they packaged my item poorly, it got damaged, I call and inform them of the accident, the owner Jake informs me that it's somehow my fault and that they won't pay insurance on it!

Seriously? Just take responsibility for your mistake and we would all be happy..

We have a business very near The UPS store in Fitchburg. In the past I have shipped frequently from 3 different UPS Store locations. I have always found the Fitchburg branch to be more expensive but many times went there anyway for convenience of location. I have had an experience on 8/16/2013 that has changed my mind and I will never go back. Long story short, the owner of the store was helping me follow up on a claim being made because UPS did damage to a shipment to our customer. The claim started two weeks ago with owner not following up and asking for more and more data. I emailed back all answers to his questions and provided all his requested documentation with in the same day only to have no response until I called or emailed again. When I started to get a bit annoyed and asked what was taking so long to do this claim his one sentence email reply back was: “Please contact ups and complete the claim directly. Sorry I couldn't have been more help.” My reply back was then: “No problem and considering the level of service received from your store we will not be back.” I have not heard from him since and I will never go back. I get great service at another location, it is worth the drive. This is the second time I have had to make a damage claim to UPS due to damage found on the receiving end. (We are a business that ships frequently) When I had the identical experience at another branch this took one phone call from me and the UPS store handled everything else in a quick and pleasant fashion. This really did not have to be so hard and in the end was completely blown off by the owner of the store!