HORRIBLE SERVICE!!! HORRIBLE PRICES!!! STAY AWAY!!!



Went in today (January 22nd, 2012), on a Sunday morning at 12:00 when they open, figured I would be able to get good service since it should be a quite day. Instead, the shop opened 25 minutes late, and for some reason I waited. Anyway, I looked passed that. The "sales manager" told me that for a simple crank installation that I wanted done I would be charged $50, I quickly insisted that that's just WAY too much. When he realized I wanted to get a new chain as well, he quickly brought the price down from $50 to $25. So I decided that I would do it since this is necessary to even be able to ride the bike. Next, while working on the bike the mechanic changes a cable without even asking me if I would pay for it and charges me for it. I looked passed that as well. Next, the "sales manager" tells me I need my headset adjusted so it would sit lower (I actually agreed with him on this). I asked him how much that would cost, and he tells me $30!!!! I asked him why for something that won't even take 3 minutes to do? He said that is what they charge. Immediately I called up their competitors shop's (Spokesman Cycles in Queens and Roy's Cycle's in Brooklyn), they charge $8 to $10 for the same job. I told the "sales manager" that is what your competitors charge and that is all I am going to pay, he refused and lowered the price to $25. I told him that I will simply take my business elsewhere unless he charges me what everyone else does, and he refused. So, I took my bike out of their store and will have this done either at Spokesman's or at Roy's. This is how angry this whole experience made me that I decided to write a review! I would encourage the owner of this store (was not in at the time of my visit) to step in before this business fails entirely!



In case the workers of this store read this: I was the guy with the orange Specialized P1 bike.



And regarding all the reviews below how the workers are professional.... "The Sales Manager" obviously got his face smashed in a fight last night. He showed up to work with a bloody face and what looked like a broken nose. If my face looked like that, I wouldn't even show up to work for the next few days. Therefore, there is NOTHING professional about this store besides a few overpriced bikes that they sell.