Called to schedule rodent & insect control. Took my info & never called back. Called back 2nd time. Received a call back by a brusque woman who wanted to know what I wanted. I responded that as I had told the receptionist twice already, I wanted to schedule rodent & insect control and as I had a toddler, I wanted more information on chemicals and methods. She said they were scheduling several weeks out & started to address the rodent control. I asked for more info on the accessibility of the baited traps they put outside & she focused on the indoor glue traps. I tried to redirect her to the location of the outside baited traps & she said - "you need to find another company, I can't believe that you are asking me this" & hung up on me. As a mother of kids who get into everything & have medical issues, this info is essential to me. I do not understand why any pest control company would refuse to provide it. Rude, highly unprofessional & makes me suspect their methodology and chemicals.