I was hesitant and not looking forward to going through two business items -- getting a new remote for one of our cable boxes and adding SHOwtime to our account. Expecting the worst, I went in anyway, old remote in hand... Started at the kiosk that said START HERE and put in my name. By that time Roger, Solutions rep, was handing me a new remote and asking if there was anything else I needed. He was also able to help me (painlessly) add SHOwtime to my account. I was so thrilled! It really was a "solutions" store. Roger was the best! -Kelly O'Neill