I must apologize to Vinny V the owner for not getting on here sooner. I am the person who wrote the review on Albert's customer service. Due to severe health issues, I was unable to get on here after I spoke to him. Vinny tracked down my home number from his order data base and called me in reference to my complaint written on here.... He explained to me that he indeed did send out the missing pizza but his worker neglected to bring it and then lied to him when he inquired on how it went .... when he returned to work on Monday.... Vinny was told all went well.... which surprised him when he got on here and saw my review.... all I can say it must have been similar to my reaction to my getting a phone call from him...you could have knocked me over with a feather... anyway... am on my way to recovering...and will soon be able to eat again.... We will be giving Vinny and Albert's another shot at it....... HIS double stuffed hero's are to die for....he has since fired the delivery guy..

This place has terrible customer service. DO NOT ACCEPT OR PAY FOR YOUR DELIVERY UNLESS YOU CHECK THE ORDER. TWICE they ripped me off of part of my order. I called back BOTH times. The first time I was told they didn't charge me for the side order of meatballs. After checking the price on the menu against the money I paid to the Delivery person for the order.... I figured well maybe it was an old menu and ummmmm maybe the prices could have gone up uhhhhh $5.00 so mayyybe they didn't charge me for the side order of meatballs..........NOT...... even though I thought they had...HUBBY said not to make a big deal about it....... this time we ordered again....I mentioned the last time with the NO meatballs..... and told them to make sure the order is complete......Hubby checked the order....as far as he was concerned it was Good...he got his meatballs this time....BUT we were missing the slice of pizza..... 30.00 food ordered and they forgot something again.... this time I called spoke to the person who took the order, he was alllll apologetic and said he would send the guy back with a few pieces of pizza....... HE LIED..... it never came and he disappointed my granddaughter in the process....... AND I AGREEEE their pizza SUX compared to TONY's Pizza in BRENTWOOD on Clark Street. SO the only Plus that Alberts had over TONY's is that they Delivered....but with Delivery that rips you off....who needs it....on to the next search engine to put the word out to BEWARE.... have a nice night Alberts.

This place has terrible customer service. DO NOT ACCEPT OR PAY FOR YOUR DELIVERY UNLESS YOU CHECK THE ORDER. TWICE they ripped me off of part of my order. I called back BOTH times. The first time I was told they didn't charge me for the side order of meatballs. After checking the price on the menu against the money I paid to the Delivery person for the order.... I figured well maybe it was an old menu and ummmmm maybe the prices could have gone up uhhhhh $5.00 so mayyybe they didn't charge me for the side order of meatballs..........NOT...... even though I thought they had...HUBBY said not to make a big deal about it....... this time we ordered again....I mentioned the last time with the NO meatballs..... and told them to make sure the order is complete......Hubby checked the order....as far as he was concerned it was Good...he got his meatballs this time....BUT we were missing the slice of pizza..... 30.00 food ordered and they forgot something again....

loved everything about this place