We apologize for the inconvenience

The people search feature on Superpages.com is temporarily unavailable. You can still search for people on yellowpages.com since Yellow Pages and Superpages are part of one company.

You will be automatically re-directed to People Search on yellowpages.com in .

Please note our privacy policy has changed. To view the policy, please go to https://corporate.thryv.com/privacy/

Details
Hours
Do you know the hours for this business?

Contact Info

Phone:

Main - 281-480-7546

Address:
17300 El Camino Real Houston, TX 77058

Reviews

1
1 Reviews
Select your rating
Write a Review
Anonymous

12/05/14

Provided by Doctor.com
1.0
Terrible Customer service.

From the moment we walked in and went up to the window. I stood there looking at her behind the glass and waited for a response. NOTHING! She didn't even look up. Another employee walked up to give her some other patients paperwork and was nice enough to open the window and acknowledge. So we sat down. I decided I should probably ask if the insurance benefits were verified since I called a week prior and gave all of the info via phone. So I walk to the dreaded glass window and stand there. Once again, no acknowledgment. So I proceed to knock on the window. Craziest invention ever! Who thought a sliding glass window was a good design. She slides it open grudgingly and stares at me. I had to prompt my question. So I ask did the insurance information get verified? She states who is the patient? I almost walked out then. I should have because it gets a lot worse. She states no it has not. I ask why? She states because the info is not correct. I ask ok want info do you have? She repeats back exactly what's on the card. Then tells me she is not the one who verifies. So naturally I ask who does and she states my coworker snidely. Then I asked ok what is her name? She states I can't give you that info. Then I asked to speak to a manager Henry Sekula. Hands down the worst manager I have ever come across and I never even met him. More on that later. So I stand there at the window and she tells me to have a seat and I told her I'm fine waiting here. She then states well I'm going to shut the window. I said ok I will come back to the second waiting area. Which is right in front of her desk. So I did with my daughter whom this appointment was for. All the ghetto employees vacate to the back and gossip about the lady who is wanting to talk to their manager. I heard every word and they have trash mouths. I start scanning their office space and realize how unorganized and filthy it is and look to the back corner of the office that patients can see and see a girl eating a burrito, spilling it's contents all over the desk, floor while she was conversing with her mouth full. Again I should have walked out the. For Gods sake this is a medical practice not a Taco Bell. Taco Bell looked cleaner. OSHA will be my next venture with this place. So while I'm waiting a girl comes out and hands me a urine cup sample?? I look at her and tell her I'm not a patient. She goes up to the rude front desk phone answerer girl and ask who she is suppose to give it too? So unorganized. I ask the front desk window girl who I have been having attitude from since we walked in if there is an email address so I can state my concerns. She says no Henry doesn't believe in emails because it's a security breach? This office also is old and outdated and smells like tacos. Hmmm, I should have known you can't reach out to a superior in that office because no one wants to own up to mistakes. So we get called back to a room and wait. The front desk window girl comes in and starts to explain my benefits? Wait??? I thought you didn't verify insurance? I then ask if I could see a copy of what our insurance states. She then Rudely states we offer to file insurance it's a service you can find out about your benefits by calling. Whoa really? If you have a print out why can't you just show me a copy. She was so nasty. I don't know how she has a job??? Still waiting for Mr. manager Henry Sekula?? Does he exist? I told we we are leaving and I still want to speak to your manager. I followed her up to the front and asked her does he know I would like to speak to him? Did you even tell him. I see her walk through the paper littered taco wrapper office and state to someone maybe Henry that that the patient and mom is leaving. Waited for another 5 min and lo and behold! Still no Henry? Forget it! We walked out of that nasty unorganized and very non patient friendly dump and will go Else where. I guess a big red flag is when you call to make an appt at a dermatology office and they s

Was this Review helpful to you?0
Categories
Physicians & Surgeons, Dermatology, Physicians & Surgeons, Physicians & Surgeons, Cosmetic Surgery, Physicians & Surgeons, Family Medicine & General Practice, Physicians & Surgeons, Internal Medicine, Physicians & Surgeons, Neurology, Physicians & Surgeons, Oncology, Physicians & Surgeons, Ophthalmology, Physicians & Surgeons, Pathology, Physicians & Surgeons, Plastic & Reconstructive, Physicians & Surgeons, Surgery-General, Skin Care
AKA

Gibbs Shelly A Sekula MD PA

DR Shelly A Gibbs MD PA

Gibbs Shelly A Md Pa

Shelley A Sekula MD PA

Suggest an Edit
Are you the business owner?Claim This Business
Data provided by one or more of the following: Thryv, Data Axle, Yext.