Dear MandM22,



Firstly, thank you for your business. We appreciate all of our clients. I am surprised about this bad experience that you had with our agency. Personally, I do not recall any such events taking place. If I made a mistake, please help us to recall what happened so that we can improve our customer services.



We would like to document your experience and further evaluate the cause of the problems that lead to your disatisfaction.



Please provide me with your policy number, name, and phone number. We will make the problem right. Our email is hdao@farmersagent.com and our phone number is 281-933-8300.



Regardless, we regret to hear of your experience.



Harry Dao & Dan Luu