I love supporting small companies that are privately owned, so when we decided to move into an area that is serviced by this Utility company I wasn't too concerned. Their prices are pretty high, they have no interest in working with someone who is facing a very lean month and their pipes break. Frequently. When the water is compromised the only way you know to boil your water is to drive up onto one of the main roads and look for BOIL BOIL BOIL signs. I've often wondered how a person who hasn't left the house for the day is supposed to find out. I think they definitely need to upgrade.

I have grown up in this neighborhood my whole life, 40 yrs. My parents bought their house back in 1972, and NEVER have we had an issue with the water company until now. I mailed a check on Nov. 8th, and they didn't receive it so they cut our water off on the 18th. I called them and basically go the "we don't care" attitude because the check didn't arrive. I even offered to bring in a copy of my bank statement where it was deducted from my account. Nope, don't care. So basically, we have a reconnect fee of $30 and now have to pay the current bill and next months bill and a stop payment fee for the check originally issued. $186 right at Thanksgiving. I use to be opposed to JEA purchasing the water company, not anymore. At least I could pay online....

I have never dealt with a worse company. They have terrible customer service. If any other option was available, I would be using them for sure. It amazes me how a company can function and not be customer friendly.