For such an upscale Sporting Goods store, it's the worst place to go to buy sneakers unless you have a ton of time. I'm not in the habit of writing bad reviews and wouldn't drop names in one but the young man who "waited" on me may have been knowledgeable about sneakers but Very inexperienced in Customer Service. I went on a lunch hour and had to continually look for him advice on fit or a different size. I was made to feel like I was in his way. I was offered a membership which would have equated to zero cost given I spent quite a bit...but I don't see myself going back to this store again.