I have been living in a small trailer and have been forced to use TRE for the past four years. My electric bill has always been very high, at least 125.00 monthly even though I live in a small trailer. It has continued to increase over the past four years and recently has been as high as $350.00 for one month. Granted my trailer that I rent is an old trailer but I don't understand why it has continued to increase even though recently my roommate moved out and I live alone now. No matter how careful I am about my electric use, my bill keeps going up and up. They will not work with you, if you can't pay it they shut you off and then charge a $300.00 deposit plus disconnect fees and reconnect fees to get it back on. There should be some kind of protection for people from these kinds of companies who have a monopoly on goods or services. If you are thinking of moving to this area serviced by them, you may definitely want to reconsider.

A gust of wind that only lasted 3 minutes caused a power outage. It has been over an hour and power still has not been restored. A rumble of thunder, a quick heavy downpour, and literally three minutes of a gust of wind and the power is out! Pretty pathetic! I still do hear any signs of service trucks in my area!

First of all, you have to pay to be a "member" of their co-op before you can get power through them. Where I live, this is the only company to get power from. You pay a deposit, which they take out of the first bill. We just received our bill for a total of 10 days, and the bill was almost $100. We use all energy-efficient appliances, don't use much energy (even the employee that spoke to us about our issue with our bill told us that); yet, somehow we have a nearly $100 bill for only 10 days of usage. I have complained to the lady in the office about this, and I can tell you that this woman is a complete moron, extremely rude and thinks she rules the world and knows all. She tried telling me that this was a "pro-rated" bill, for which I had to explain to her the real definition of pro-ration, which means you are paying for PART of a period of time, not the full time. How do we owe almost $100 for 10 days, when the place we lived in before, which is an older and less insulated place that what we live in now, would have been $100 or so for a WHOLE MONTH. The people are rude here. The guy I talked to was "nice" and tried to explain to me how they rip people off (of course, he didn't use those words, he just tried explain how they do things). They charge 12 cents per kilowatt, which is almost DOUBLE what Alabama Power (our former provider) charges, yet this guy told me that 12 cents per kwh is actually below average and a good price! These people lie and rip people off. I hate that we moved to a place with only ONE provider available. We moved here because we had to. If you have a choice, don't move here!

In my area the electric power delivered by them is highly unreliable. If I were purchasing a house that was serviced by this Co-Op I would certainly think twice. They do not even keep accurate statistics of outages. Surges which appear to be caused by them are ignored and if you purchase in the area, make sure all your appliances have extened warrantees. I dealt with customer service that stated I was the only one complaining. Checking with my neighbors, they have all complained. When I called them on this fact, and said that they had lied to me, the representative actually said she did not care about what I thought and hung the phone up. This is what to expect in my opinion. Just warning you.