The repair on my lawnmower was prompt and very professionally done. The service I received form the Sears Service repairman Dwayne was exemplary and for out weighs the price paid for the extended warranty. I do not think there is a beter repair service or repairman out there. First class, five star service at it's best.

I pleaded with them to send 2 technicians because my dishwasher is elevated via built in cabinetry. Utter disregard led to my cabinet faces becoming scratched and unsightly. It took them 4 visits between ordering parts, having to reschedule for one reason or another, etc. Thus it was a horrid experience, and for all the time and money that went into the repair, the unit could have been replaced twice over. Unfortunately, the technicians said despite their multiple visits we had to show part replacements on 4 separate visits... Sears you are losing $, infuriating customers, and proving that you subpar to other facilities that sell appliances!

I was disappointed in the maintenance check. The repair man was here for about five minutes and didn't operate the washer or dryer to see if they were working properly. I did ask him to check my vent going to the dryer - he did do that. I don't mind paying for the maintenance check, but I do expect them to be checked out thoroughly .