My wife and I have been going to Bob's for the past 7 months. Good value, good help and we always tip. We have been satisfied up until this month of June. I noticed that although I paid for my wheels to be cleaned, the attendant just "tapped" my wheels once with his brush and sent me through without even attempting to scrub the rims. Last week I went back and saw him do the same thing to the car in front of me and then to me again. We are paying for a service that is not being rendered. I don't want to penalize the rest of the staff or business but this is POOR business. Please adjust this guy or let him go. (long pony tail)