We were told by the salesman that the carpet he showed us was worth the extra cost. Great if you spilled anything, it would come up. If it didn't someone that had great experance would come and clean it. If it didn't come up, they would replace the carpet at no cost. Well I spilled a coke, and called him. All I got was a number to call, then another number to call, that told me how to clean it. I tried it, the coke color came up, but, not the syrup, it looks matted down now. So I call back to tell them it didn't come up. I was told that it would cost me $2.00 a mile, plus $65.00fpr the spot. We live 120 miles from the nearest carpet cleaning company that is on the list of approved company's. Plus, when they installed my carpet they scratched my base boards way more than was needed. Just got in a hurry to get finished. Our seam shows in the living room which was one thing we were concerned about because of the old carpet showed so bad. We were told it would not show. But, it does. Now we know better than to buy where they don't stand behind the expensive carpet they sale you/

I had new flooring installed in my kitchen and entry hall. A MothersDay / Anniversary gift from my husband. The floors are great, however, the installers didn't show up until almost 10:00. They put down the coating to cover the ceramic tile and then left for a two hour lunch. When they came back and started sanding they turned a fan on and covered my house in white dust. They then proceeded to tell us that they couldn't finish in one day. We were assured when we bought the flooring it would only take one day and so that is all of the time that my husband and I took off. My husband called the store and I guess someone from there called the installers and told them to get it done. When they laid the flooring around the front of my dishwasher they somehow bent my dishwasher and now when you open the door it almost sits on the floor. Of course they said they didn't do it and apparently Yates is not going to do anything about it and so I now am out the cost to have someone come out and re-set my dishwasher so that it is setting correctly and the door doesn't sit on the floor. Beware of the installers from Yates.

Building a home can be absolutely overwhelming. The Yates team made the flooring decisions on our new home anything but that. They were exceptional to work with. They were always prepared at meetings, they had innovative ideas and they listened to my own personal tastes and incorporated them. I love my house! Thanks Yates for doing an amazing job.

Love dealing with Scarlett at Yates never had a bad experience with her and the store. Thank y'all so much

We enjoyed working with Will Truby at Yates on our whole house remodeling job. He helped us select the perfect flooring for our home after considering many options. The installation was done in a timely manner with friendly installers that provided a great service. Will listened to our flooring desires and helped navigate what would be best in our home. We were very pleased with the service that was provided through Yates with Will Truby as our sales associate.

Yates is the only flooring center you should use in Lubbock. The selection is huge and if it's. It in stock they will find it for you. Will Truby's customer service is amazing! He never hesitates to drop every king and mak me his priority when I walk through the door. Have used Yates for several projects over the years and will continue to use them in the future.

I have been a Yates Flooring customer for 15 years. We own a home building/ remodeling business & the service they provide us is over the top, second to none. Always a helpful, do the right thing kind of staff. Scarlett is our sales associate we work with and she has a designers gift w/ decor. I recommend Yates flooring to all. You will be glad you did so when it's all done.

Scarlet is our salesperson at Yates flooring in Lubbock. She has always provided excellent service !!! She has helped in finding the colors and products to make our flip houses and custom homes sell - easier and for more money!! THANKS Scarlet and Yates!!

I have been looking for years for flooring for my house and always ended up giving up due to cost or lack of direction or help from anyone. A friend told me about a sales rep for Yates that truly helped her so I hesitantly decided to try one last time. Will Truby was amazing and very helpful and I ordered my flooring (which was all in stock) that day and was able to have it done the next week. I highly recommend Yates Flooring and Will Truby if you are looking to have affordable flooring installed and someone to help you through the process!

Yates Flooring Center makes flooring easy! We worked with Coby McDougal on our custom home and are so pleased with the results. From Coby to the installation staff, everyone was so professional and committed to getting the job done right. They get a five star rating from me!

Knowledgeable friendly staff! They provided us with customized service tailored to meet our taste all while staying within our budget. Couldn't be happier and have recommended Yates to others we know. Thank you!

Great experience and quality service, unbelievable products.

love the staff...

Yates has the most unbelievable selection of high end products I have ever seen. Hands down it is is the best place we have done business with including the Dallas and Austin area. Lubbock is fortunate to have a business of this quality. They offered us so much in product, service and design. We highly recommend them.