If I could give them zero stars, I would. We hired Merry Maids to clean our new home before we moved in — it had previous owners and needed a freshening. We paid for 8 hours of cleaning, but we didn't receive a cleaning. We received a wipe down. If you want your showers and bathrooms scrubbed, floors scrubbed, toilet scrubs, don't expect much. I understand that they use all natural products, which is great, but was disappointed when there were orange and black stains in the shower still after their "wipe down." The toilet was not clean. There was dust on doors, the stairs, sills. The floors, while hand wiped, still had spots on them that I could wipe off with a wet finger. We asked that they clean the windows — this was a priority, but they were so streaky after they did them, it would have been better if they didn't do them at all. I might go as far as to say my home was the same, if not worse off after Merry Maids came. I was very disappointed and called to discuss my complaints, but I was told it was "the best they could do" in the eight hours they had to clean my home. If this is the best they can do, then they should not call themselves maids. I would not recommend them to anyone. My home is only a few years old, so it's not like the house was in bad condition — it just genuinely needed to be cleaned.

If Merry Maids would like to contact me to discuss further or to offer me a refund, I am willing to listen. My home was cleaned on November 16 in North Appleton.