Recently took my Kirby there and was told it needed a belt and roller cleaning. I assumed it would be a day or so before it would be ready to pick up. I was wrong! It was replaced and cleaned within 1 hour! I was so impressed! And the cost was excellent! I couldn't be more pleased. Definitely will be taking my Hoover in for service. I love the convenience and the fact they carry my brands of bags. Super great service!! Thanks James!