They don't listen to customer complaints. I asked them why their office is charging me $40 dollars for a missed appointment. I told them I called their office 24-hours prior the appointment, and that my daughter was in the hospital so she could not make her dental appointment. Dr. Cook said their office has a 48 hour call-in cancellation policy and so my 24 hour prior call is not accepted. In her view hospitalization is not a valid reason for missing an appointment. She said everyone will be subject to $40 fee for non-show even on emergency cases.