The installer did an excellent job. He was polite, professional and tidy. Our bathroom was finished in 6 hours and looks fantastic. We were able to cover our shower walls without having to cover our vintage bathtub. No one tried to up-sell us, which was refreshing. Everyone we dealt with from start to finish was courteous and knowledgeable. I would highly recommend Bath Fitters.

I had someone come out and give me an estimate on a new tub. I knew the estimate was kind of high but was ok with it due to the convenience. A few days later the sales person came back to my home uninvited and I was watching my 12 month old child. Keep in mind I work two jobs have a pregnant wife and a small child to support currently. I signed the document quickly as he said it was just a minor addition to the job. The next day I looked at the change order and it basically explained that they would have to break my ceramic shelf (1 of 2) and replace it with a smaller plastic shelf with some type of sheething to hide the damage to to the underlying tile. I called the sales rep the next day and cancelled the job.

I waited a few months and never received a credit so I called back. I eventually got the owner on the phone who said I am out of luck and they were keeping my $425 deposit. Meanwhile I did not place nor knew of any deposit. The contract does not specify the deposit amount and I paid for the entire job initially. In my opinion it is really pathetic to pay $1700 to have a cover put on your tub then when the company realizes that they cannot do the job as specified they try to get you to cancel so that they can take the deposit. No person in there right mind would allow someone to come in and damage there bathroom and charge them $1700 for it. Futhermore, I called right after getting the change order and the owner would not honor the 3 day cancellation policy because it was not 3 days from when I originally purchased the service but it was 3 days from when I received new information about what the job entailed.

The contract also states that deposit only applies to custom items and I specifically asked the sales person something to the extent that how could I know that this tub would fit exactly over mine and he responded that this was a stock tub.