SCAM ARTISTS!! Avoid like the plague! I had the displeasure of having Marcus as my commission hungry, lying customer service agent. It started with someone hit and running my car. I had my car being repaired at a local shop that worked with this branch of Enterprise. I was told that my insurance would cover a mid sized vehicle, but Enterprise said everything was rented except a full size ram 1500 truck. They told me that because they wanted my business they would waive the upgrade fee. I repeatedly told Marcus that I refused to pay anything out of pocket, and if the insurance company wasn't covering it I do not want it. He told me to sign here, initial there, etc. Then the truck has a flat tire. They fill it up. I ask if it has a leak, and am assured that it does not and it was only low because of the cold weather. Marcus went in to call the insurance company to make sure everything was covered. a few moments later his co-worker comes out and tells me everything is good and I can take off. Firstly, the tire continued to leak and needed air every day I had it. They would do nothing about that. Then I was left a message the day after I returned it stating they were charging my credit card that they had on file nearly $150 and gave no explanation. I called them and asked why and was told because I had the insurance (which I did not want, as I have my own) as well as the fee for driving the larger truck... I explained that no, I never agreed to pay for those. I was told that I signed for them and there was nothing they would do. I asked for the manager. I talk to the "manager" and he repeats there is nothing they can do... then I find out that the manager is another lie, and infact it is that same scam artist Marcus pretending he is the manager. I then disputed the initial charges on my card, as well as contacted my shop. I told my shop what happened and they told me that this is NOT the first similar complaint like this they heard.