I've never had such a terrible experience anywhere. I wanted to have a ring custom made for my fianc so we took some old rings to use the gold and diamonds off them. The whole time we were at the store we were treated like children who didn't know what we were talking about or what we wanted even though we did. Everything my fianc wanted design wise they said they couldn't do it so she settled for simple that she wasn't even sure she would like. She had pictures they declined to look at at all in favor of pre done molds. And they wouldn't even look at a diamond we had that we wanted to trade for a different shape saying it was "worthless" despite not even picking it up or checking it's real or anything (the diamond was appraised elsewhere at $4,000). We were quoted a week to make the ring. We call back at a week to see if it's done. They say they haven't started and that they advise 3-4 weeks to custom make a ring. I double check the quoted finish date on the receipt they gave and it has 1 week listed on it but we were going to be ok waiting a little while longer so we go back to waiting. I call back at the 4 week mark and of course they say they haven't even started. They asked "how much of a rush was this? We just haven't gotten around to it yet" I voiced my frustrations to them and they say they'll start rushing it. We also realized after business hours that the receipt said the side diamonds were going to be channel set when we asked repeatedly for NOT channel set. I left a message with it being after hours of what was wrong and for then to call me back. I wait 5 days and have no call back. Then I call back to ask if they have an estimated time it will be done and if they got my message about the channel set and of course they say they haven't started it. At this point we're done and we tell them we'd like to come pick up our materials to go elsewhere. The person that answered the phone gives an indifferent "ok". Then a few minutes later I get a call from diamond dee lite and they ask if I wanted to come pick up a mold of the ring or our materials. I tell them we just want to pick up our materials and will be over to get them in a couple hours. The person on the phone tried to convince me not to telling me a slew of excuses and even tried lying to me about the date they quoted it would be finished saying they now advise 4-6 weeks to make a ring (the 2nd time they changed it) even though I was looking at the receipt and it quoted almost 4 weeks ago. Then he finally gives up with the excuses telling me "I guess you can go somewhere else if you really want. We haven't even melted your rings down yet so they're still intact for you". Then, we go to pick up UNTOUCHED rings just under 5 WEEKS LATER. We had told them what time we would be there and when we get to the door it's locked, and another customer is already there just knocking and waiting. We wait for a minute and then I decide to call. They answer and I let them know their door is locked and they finally come to the door to open it (not sure how your door is still locked about 6 hours after you open without anybody noticing). We go in to get our stuff back and just get told "sorry about that" and handed the intact rings and we leave. I would never tell anyone to go here unless they enjoy being treated like children and having weeks of their time wasted for no reason.(We went to Huntington right after and had a wonderful experience and she's going to get exactly the ring she wanted. Just walked in with a picture of exactly it and the owner there said he could make the exact picture. I say go there instead)

Terrible place! My Fiance and a heirloom diamond that he had put in a custom setting. Because of time issues he didn't have time to get the ring as a whole appraised before he asked me.

I thought they were a good place because I had family members that had said good reviews about them. But it took them a week to appraise it and I had to "hurry" them after a week. When I got the appraisal they said the heirloom diamond was half the size that it actually is. When my Fiance brought this up to them they basically told my fiance was stupid and his grandmother, the jeweler that had made the setting, and the jeweler that set the diamond had ALL lied to him.

Needless to say I will be getting another appraisal and I will NEVER step foot in that store.

I went in for a new watch battery today and it was free! They told me customer service and could we please check and clean your rings free! You can be assured they have won my continued business! They are the best!

What a beautiful store and the folks that you work with are just wonderful. Class, Class Class

I love this place. Friendly and knowledgeable staff, Superior merchandise and outstanding prices.

I have been going to the store for almost 20 years tell my jewelry and watches fixed

I have been going here for many years. Everyone is always nice and friendly. Repairs are always early they say a week and normally with in a day or two they call and tell me its ready. I would not go anywhere else. They are honest and trustworthy. I wouldnt leave my Jewelry with anybody else.

I would definetely recommend this jewelry store to anyone. They have the lowest prices and are very honest and trustworthy people. The store is very down to earth and has a friendly atmosphere. The workmanship is extraordinary and couldn't ask for better. I would not trust my jewelry with anyone else.

The people are nice and friendly. They make sure you are happy and have a huge selection of diamonds very good clear quality diamonds. I would recommend this store to everyone. They are very honest and trustworthy.

My experience with this store was nothing but good. Their staff is friendly and they have a large selection of quality jewelry. There repair department is fast and effiecient. I will definiteky be back.

I dont think thery realize that their more than one jewerlry store in area.. would not recomend anyone to do business with them. they quote one thing, then reneg, very unprofessional.

I love everything about this store from there friendly knowledgeable staff to there talented jewelry craftsman. This is the place to buy that special piece of jewelry that you will treasure forever.

My visit everytime has been exceptional. They have excellent prices and product. They are very friendly and helpful.

My family and I have been going to them for jewelry for years. We can always count on thier quality of jewelry.