A massachusetts company 1-800-9-junk-it= not to be confused with the1800junk removal= Originally called the similar 1800junk removal the big nation wide operation, scheduled a 1:30 to 3:30, got called at 1:30 said be there at 2:30, NO CALL NO SHOW, I called back at 3:30 to see what the hold up was. Corporate calls to franchise tells me franchise will call me. 4:30 comes and goes NO CALL NO SHOW, 4:31 I call back cancel. Next day call 1-800-9-junk-it at 11:30, tells me be there by 12:15 and they were. First impression in this case is everything. owners nephew and another showed up good guys clean cut, I had enough junk to fill there truck.