I would give this awful cleaners NO stars if possible. They are completely unproffesional and terrible business people. I took a $110 silk blouse there for cleaning. When I picked it up, all of the elastic was broken, thus making it many sizes larger, and there was a water spot the size of the entire shirt that covered the front of the blouse. I took this blouse to several other cleaners in the time that I've had it and have NEVER had a single problem. I went there and calmly explained the situation. I brought a print out of the blouse from the stores website to show them how it should still appear. The manager basically told me they are not responsible damage to any clothes and that it was my fault. It was my fault that suddenly a stained appeared because the steamer brought the stain out. I have a steamer at home that I use on this shirt and many others and have NEVER had a stain 'suddenly' appear. I asked to file a claim for the shirt, she refused. And wouldn't give me the owners #.