In Summer 2014, Tropical Heating and Cooling came out to service my air conditioner/heat pump unit because of low performance. I was told that the outside condenser fan was not working and needed to be replaced. It had to be ordered and I had to wait over the weekend. When the unit arrived and was installed, the fan motor still did not work. The HVAC tech looked puzzled and replaced the start capacitor with one that was in his van. After replacing the start capacitor, the new motor worked. I was charged $354 for the new motor and start capacitor and a recharge of the system. They only checked the low pressure side, not the high pressure side. Later, I plugged in the old motor to see if it was truly bad, and it was not. I have called Tropical repeatedly to speak to the owner to discuss the matter, but the owner never returns my phone calls. To me, this is not a good business practice.