The reason I rated my experience as a two is because I went three different times to get matter resolve. The first time the shop was close I spoke with one of the guys in service told him that I worked the rest of the week and get off at 5pm." I stated I would bring it in on Saturday morning and would that be a problem." "He stated no it would not."The second time I arrived at 9:35 and I spoke with Bill Nettles and he did not want to look at my car." He stated how busy they were and to bring it in Monday morning early." I understand they had to verify with warrant about deductible and warranty and not being open. Mr. Bill Nettles give me a phone and" told me to call Monday before I come and he would get me a rental. I said ok. Monday comes I call twice it goes to voicemail and leave a message and someone would return my call. I was already almost there." So I arrived at 7:45 a.m. and enter service parts I see Mr . Bill Nettles he walks by my car like we never spoke on Saturday after looking at the problem with my car. " I had to go to a different person and give details ,get register for rental, discuss what was wrong and total it all. This is very unprofessional Mr.Bill Nettles stated I had the platinum warranty and I all I would have to pay is my deductible . That was a lie also because my total was 100 dectible plus another 1.12 dollars and 86 cent. If I have platimum warranty why did I have to pay anything. On Saturday when I came and spoke with "Bill Nettles he was very rude , unprofessional even after I stated how my car was running. He basically just rush me along because he did not want to even look at my car. My father has been a customer with Casey for 33 plus years brought many cars from there. This is my second car from Casey but I am very strong on taking my business elsewhere soon. If you have any question why I will be happy to clear that up .You can call me at 757-256-0798 and my name is Mrs.Rainey . If you have employee that stated something make sure it is facts not assumption and if you say you are going to be something than do it enough said......

While the guys working the counter for used car sales were nice and friendly SOME of their sales staff could use a lesson in customer service.

I would not recommend them to anyone ever!