I had a great experience with Tim and Mary. They have been responsive and courteous and I have sent them to quite a few of my friends and neighbors and I have not heard a single complaint. I have an old house which had an old gravity fed octopus system covered in asbestos. Every other company that came to quote the job was problematic in one way or another. The old system, the asbestos, the old ducts were all issues that other companies had a lot of trouble with. I felt comfortable with Tim. He talked me through the whole project and helped us make some great decisions without making us feel stupid. We now have central air and we haven't gone over budget to get it.

What a blessing to have found this company! While I have been a local of the Hamden and greater New Haven area for 20+ years, I only recently became a homeowner and now find myself navigating the world of finding contractors and service companies that previously would have just been a call to a landlord. A friend and business colleague referred me when our air conditioner failed on one of the hottest days of last summer. Despite their busy schedule and high volume of existing customers in need, they accommodated our plea for help and had the unit fixed the same day of the call (was complications due to a mouse nest in the exterior unit). Following that, we have had multiple occasions and need for HVAC including furnace and water heater "drama" (again, making me almost miss those days of conveniently calling a landlord- lol).

The work service has been stellar and extraordinarily professional (unfortunately not our experience with other home service companies, and BTW - are there ANY decent plumbers left?!? LOL).

The owner is careful to explain repairs, present all options, and keep us informed. he and his staff are the most respectful, clean, and organized contractors we've worked with to date (they even lay paper down everywhere they walk to ensure absolute cleanliness). Upon completion of any job, there is not a trace of evidence there was work done. All results and outcomes have been perfect and our home is comfortably cooled/heated year round. The customer service we receive when calling or in person is a welcome difference from most encounters as they are always friendly, professional, confident, and respectful; sometimes I find service reps can be condescending and short with me when explanations are necessary. The office staff is patient and kind and the service staff is highly skilled and always extremely appropriate. We are grateful to have found Conditioned Air and look forward to a long-term relationship for our HVAC needs. Others in the industry would benefit from practicing even half of the work ethic and standards this company does. It is with total confidence that I recommend Conditioned Air for all HVAC needs!