Extremely happy with the level of service o received. Gary was very responsive and willing to work with me throughout the process. The car looks better than it did before the accident. Hopefully I never need their services again, but if I do I will definitely go back to them.

On January 2nd I was involved in a major collision when a tractor trailer rear ended my 2013 Ford F-150. Luckily neither myself nor the truck driver were injured. A driver from Craig's happened to be pumping gas at the Wawa at the intersection of Tyson and the Blvd where the accident occurred. He immediately came over and offered first aid and phoned the authorities. After the police came I phoned my insurance company (Erie) and mentioned Craig's. The person handling my claim said Erie does not have a contract with Craig's but they are on their list of reputable independent shops in the area. After that recommendation and the gentleman from Craig's kind and courteous service I went with them. Wow I just picked up my truck today and boy did they go beyond the call of duty for me. After the accident they arranged a rental truck for me and handled everything from there. I received updates every 3-5 days on the status of my truck. The job was not small the total damage came out to $13,567. 27 days later they were actually ahead of schedule by 2 days! The repairs were flawless so far but I will update. Jerry the owner even stayed an hour late for me to pick up my truck at 6:30 (they close at 5:30). I would like to thank Jerry, Ashley, Lucille, the tow guy who's name I can't recall, and the rest of the team at Craig's for doing everything possible to make the process as easy as possible, you are true craftsmen!

Unfortunately I was involved in a wreck about a month ago with a septa bus while visiting friends in south Philadelphia. The bus took out the entire side of my brand new Ford Explorer that I bought in June. At that point my first thought was to take it to the dealer. Upon recommendation from a friend that was in a wrecker earlier in the summer I called Dan at Craig's to come get it. While loading the car Dan explained to me the entire claims process and I was sold on using his family's shop. I rode shotgun with him to the shop in probably the cleanest truck I've ever seen. The shop is in the northeast so it was closer to me anyway. When I arrived I was greeted by Ashely, Elizabeth, and Jerry. I was very impressed by how the shop is entirely family ran, very rare these days. Setting up the claim was a breeze with Ashely and Elizabeth guiding me. They called enterprise to take me to the local office and I was on my way, great! It's been a month now and I just picked up my car and it looks amazing! I requested to see my old parts (doors and fenders), Jerry was happy to show me what was replaced and receipts for factory parts. I've never had such and honest experience dealing with a mechanic or anything car related. After being explained how the repair process went I can understand how it took a month. The Craigs crew are true craftsmen and I can't thank them enough! No way would I have gotten that kind of service at a dealer! Even better Jerry and Dan both gave me their cell numbers in case I have any issues in the future. What service!

They were honest about it being not worth it to fix, still did their best to bang out my dent just to make it a bit better, and only charged me a low price. Really happy with them, will use them again. Nice people.

People generally only write reviews when they are angry, so I wanted to take a second to give kudo's to Craigs for the great job they did on my vehicle. I was hit head on in Jan 2016 and my car was undrivable I had never been in an accident before and I didn't know what to expect. A slew of tow trucks showed up, it was very confusing and I of course was shaken up. I ultimately chose Craig's because the gentleman was very courteous and helpful, but I was nervous because I always research a facility before I hire them and I had never heard of Craig's.
Well, they did a great job on my car. It looks and drives like new. The office staff, Lucille and Ashley, were great to deal with.
I would recommend them to a friend and I would definitely take another of my vehicles to them.

This place does wonderful high quality work. You would never be able to tell that my car was damaged in an accident. And the staff is extremely friendly. HIGHLY RECOMMENDED for a pleasant experience from start to finish.