I've never had a bad experience at a salon, but this was just terrible. My husband saw good reviews and bought me a spa package here, but it actually left me more stressed out than when I arrived. My husband, who came with me to the spa, requested a female masseuse for me. When I was given a man, I told them this. Instead of apologizing, the man got upset with me and implied that it was our fault, by saying we must not have requested a woman. He then left me in a room, naked in a robe for at least fifteen minutes only to return to tell me I couldn't get a massage and that this was a 'deal' since they wouldn't charge me for it. So I ended up paying for a sub-par manicure and facial I never would have bought without the massage. Then after being pressed by my husband, we were told the manager would call us to resolve the issue. Nearly three weeks later, no call. Aside from all this the place was generally dirty upstairs, the receptionist didn't know how to use the system, and the employees looked unkempt. I hope others avoid the experience I had and go elsewhere to relax.